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2018 Year-In-Review

December 5, 2018
byVan Eperen Team inPublic Relations
Van Eperen Public Relations Team

What a year 2018 has been. Here at Van Eperen, we’ve seen amazing growth and success.

Our team has grown, with a few promotions along the way.

BBJ Best Place to Work

We were named a Best Place to Work by the Washington Business Journal.

Van Eperen Executive Team at Work

We hosted some of the region’s most innovative CEOs and business leaders at our Baltimore office for an episode of Executive Leader Radio

Team at Make-a-Wish-Event

We’ve attended Make-A-Wish events.

Conference

We attended several industry conferences and joined a national network of communicators.

Van Eperen team with the Orioles Bird

We had fun attending an O’s game.

Van Eperen Company Retreat

Hosted an amazing company retreat at Sagamore Spirit Distillery in Baltimore.

Today Show Interview

We secured great media coverage for several of our clients including the TODAY Show!

We’re now offering crisis communication services to municipal members of the Maryland Municipal League.

Laura Van Eperen

And finally, our CEO Laura Van Eperen was elected Vice-Chair of the Maryland Marketing Partnership.

But while growing internally, we’ve been seeing the growth of our industry and have a few observations to share from the past twelve months.

Truth One: Many Industries Undervalue PR

In 2018, traditional became a dirty word and digital was the focus. It’s true that brands need a digital presence – a good website, social channels, campaigns – but all communication cannot be funneled through the internet where tone and intention are impossible to decipher.

Clear messaging, especially in times of crisis, can be easiest to accomplish through more traditional channels, because traditional in our industry should never be considered last.

And speaking of crisis …

Truth Two: No One Is Immune to Crisis

Thanks to continuous news coverage and the constant monitoring of digital properties, crises seem to be occurring more often than ever. If it’s not happening to your client, it’s stealing their planned earned media opportunities.

It’s been a long year, so here’s a recap of some of the biggest PR crises:

  • Southwest Airlines (rare engine explosion)
  • Apple (iPhone battery life scandal)
  • The State of Hawaii (the fake missile warning)
  • Roseanne Barr
  • Melania Trump (jacket worn during US border visit)
  • IHOP –> IHOB, who knows anymore?
  • Doritos (and their special Lady Doritos)
  • Facebook (data problems sparking Senate hearing)

Some of these were true accidents that could not have been prevented, and they timeliness and content of responses laid the groundwork for the company’s future. Others were completely preventable with a little forethought and content quality control.

Here’s what we’ve learned:

  • PR is important.
  • Crisis communications management is VERY important.
  • Message testing is critical.

How can you apply those lessons for success in 2019? Stay tuned for the second part of this blog series as we share our projections for next year.

Van Eperen - Washington, DC

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Call us at 301-836-1516 (Rockville) or
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